PAYMENT

Life happens. We get it! If you give us more than two weeks' notice before your scheduled event, your deposit can be credited toward a future booking. Just keep in mind, your
new date depends on Puppet Party Time’s availability, and the credit must be used within 12 months of your original party. Please be aware: if you need to change your date
more than once, there may be an additional rescheduling fee.
 

If you cancel or reschedule your event within 14 days of the scheduled date, please note that your original $250 deposit will be forfeited as a cancellation fee. This applies to all reasons, including but not limited to bad weather, illness, emergencies, government restrictions, or natural events. Should the two-week mark fall on a weekend or national holiday, the deadline to make changes without losing your deposit shifts to the last business day prior. We’re always happy to help rebook your event when possible, depending on availability. However, a new deposit will be required to reserve the new date and time. To avoid weather related cancellations, we strongly suggest planning an indoor backup option for any outdoor event.

We’re happy to reserve a rain date for your event for an additional non-refundable fee. This fee secures the backup date exclusively for you but cannot be transferred or applied to other dates.

If you need to adjust the number of shows or remove any add-ons from a multi-program booking, we kindly ask that you notify Puppet Party Time at least 14 days in advance
(or by the closest business day before that). Changes made with less than two weeks’ notice will be subject to the full original fee, as we’ve already reserved time and resources for your event.

For bookings, the remaining balance must be paid at least 24 hours before your event. Please note: a performer will not be dispatched unless full payment has been received in advance.

Last-Minute Bookings
For events booked within 7 days of the scheduled date, full payment is required at the time of booking to secure your spot.

In the unlikely event that we need to cancel due to an emergency, we’ll do our best to help, but we can’t guarantee a replacement performer on the day of or offer entertainment on a future date. We truly appreciate your understanding in these rare situations!

At Puppet Party Time ,we’re all about fun and creativity, but we also care about safety and respect. In rare cases where a performer, puppets, or equipment are at risk due to unsafe behavior or excessive disruptions, we may need to end the show or activity early. We appreciate your understanding that in these situations, refunds (full or partial) won’t be issued, as time and resources have already been dedicated to your event.

If you decide on extra entertainment time during the party, we’ll do our best to make it happen, but we can’t promise it on the spot. If we’re able to extend the fun, please note there may be an additional charge. This also applies if more kids join in for add-on activities like puppet making or if you’d like a longer show than originally planned.